Business Process Outsourcing (BPO) Services
essentially means long-term contracting of non-core business operations
to outside provider to help increase shareholder value. The outside
provider operates and manages the process outsourced on defined and
measurable performance criteria. BPO has proved to be extremely helpful
in optimizing business performance and attain value creation.
At present, BPO Industry is burgeoning in India. Business Managers in
Western countries are finding it extremely advantageous to outsource
various kinds of jobs to developing countries such as India. This is
because BPO Industry is highly organized in India. People here have the
expertise in reducing costs and at the same time have a firm control on
the quality of the service.
Advantages of BPO Services
There are numerous advantages of BPO Services that are making this
industry thrive and prosper:
Cost Savings: The biggest advantage of
outsourcing services is the cost saving. BPO Service Providers employ
talented and skilled professionals who work on comparatively much lower
payroll. Besides, companies save a lot by avoiding extensive capital
expenditure. BPO Service Providers harness the economies of scale by
taking orders in bulk and thereby reduce the cost of service to a
Focus on Core Areas: Companies that
outsource non-core business services are able to focus better on their
core areas. This is because they can make better utilization of their
capital, employees and workspace. This helps companies to increase
productivity and customer satisfaction. Besides, there are able to avoid
a lot of hassles related to outsourced work and management of extra
employees that they would have had to hire in the absence of outsourcing
Get the Job done with Expertise: BPO
Service Providers train their employees extensively to ensure best of
the service to their clients. They also make huge capital investment to
procure latest and most advanced hardware and software to perform the
outsourced operation. Hence, companies can get best of the service and
also avoid hassles and investments by outsourcing services.
Advantages of BPO Services in India
BPO Service Industry is doing exceptionally well in India because of
the following advantages:
- India has a vast pool of talented, highly qualified English
knowing skilled professionals who work on a much lower payroll.
- BPO Service Providers in India invest on hi-tech hardware and
software to deliver best of the service. They follow stringent
quality checks to ensure error free and exceptional service.
- Government of India is encouraging BPO Industry in India by
providing necessary infrastructure and logistical support.
- BPO Industry in India is highly developed and capable of
delivering numerous types of BPO Services in exceptional quality.