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Hi,
This is with respect to your CV in the job portal. We have an urgent opening our organization for the following skills;
ROLE: Associate
· Effectively manages maintenance centre desk.
· Provides support / assistance to customer (internal/external) queries over phone and / or email.
· Responsible for creating headers, maintaining system dates via the PM’s direction and eventually invoice.
· Generates tickets, coordinates and escalates for issues resolution and monitors the progress of ticket clearance.
· Responsible for resolving issues and closing tickets.
· Works on tasks that are simple and routine in nature.
· Generates reports and distributes to relevant people.
· Distributes mails
· Enters contractor’s time sheets
· Updates databases
· Ensures adherence to quality / accuracy and timelines.
· Achieves or exceeds set targets and works as part of a team to fulfill Service Level Agreements (SLAs).
· Co-ordinates with various groups within ADC.
REQUIREMENTS:
·Any Graduates / Under Graduates.
· Possess excellent communication and interaction skills
· Possess good analytical and problem solving ability.
· Possess strong administrative skills.
· Be high on Customer Orientation.
· Good in planning, organizing and adhering to deadlines / commitments.
· Be skillful in time management and multi tasking
· Should be a good team player.
If
you are interested in this opening kindly provide me your contact
details along with the time preference. ADC Telecommunications Inc.,
headquartered in Minneapolis, Minnesota USA, helps the world to
communicate by supplying network equipment, software solutions, and
integration services for broadband, multi-service networks that deliver
data, video, and voice communications over telephone, cable television,
Internet, broadcast, wireless, and enterprise networks. Founded in 1935
ADC has served the communications industry for more than half a
century. The company holds hundreds of patents and developed the
original bantam jack technology still used in networks.
Today,
ADC is a world leader in providing global network infrastructure
products and services. The company has sales, manufacturing and
development offices in more than 35 countries and sells into more than
150 countries. With the acquisition of the KRONE Group in 2004, ADC now
offers global copper- and fiber-based connectivity solutions and
cabling products used in public access and enterprise networks and
provides global scale and expanded products and services to better
serve customers anywhere in the world.
The businesses within
ADC developing products and services include Wireline Systems,
Wireless, Connectivity Solutions, and Professional Services. These
organizations service all types of networks through a combination of
equipment, solutions and services.
ADC's customers around the
world include local and long distance telephone companies, cable
television operators, Internet/data communications providers, wireless
service providers, private network operators, and broadcast television
operators. Examples of this vast customer base include Bank of England,
BellSouth, Bloomberg, British Telecom, Chase Manhattan, Cingular, Citi
Bank, Deutsche Telekom, Ford, Glaxo Smith Kline, Hong Kong Telecom,
Morgan Stanley, Nextel, Reliance Infocom (India), Rolls Royce, Qwest,
T-Mobile, SBC, Seagrams, Sprint, Verizon, and many others. Listed under
NASDAQ, ADC's annual sale last year was approximately $3Billion.
Currently ADC employs approximately9,500 professionals worldwide.
1955 in a St. Peter, MN brewery
1960 in South Minneapolis
Today's World Headquarters in Eden Prairie, MN
ADC
India Communications and InfoTech Pvt Ltd. began operations in Nov
2001. ADC India is a wholly owned subsidiary and serves as a centre of
excellence for software product engineering,global information
technology and finance shared services. Know more about ADC at
www.adc.com
Thanks & Regards
Smitha- HR
ADC(India) Communications & InfoTech Pvt Ltd
#59/2, Gurudas Heritage, Block B,
Kaderenahalli, Banashankari 2nd Stage,
Bangalore - 560070
Land Mark:Near to Devegowda petrol Bunk/Next to Mascon Global Limited.
Work Phone - 080-30481528.
Aditional Information
Experience: 0 - 4 years
Education: Any graduate
Job Category: Telecom/ ISP
Job Location: Bangalore
Key Skills: Good Communication
Industry: Telecom
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