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Experience: 0 - 3 Years
Location: Hyderabad / Secunderabad
Compensation: Rupees 1,75,000 - 3,00,000
Education:
UG - Any Graduate - Any Specialization,Graduation Not Required
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Job Description:
Manage and address customer queries by inbound/outbound calls and collect
information from respective customer/insurance companies and Agents
Accurately log all calls in the system ensuring all cases are updated on the
system in time.
To achieve or exceed set targets and work as part of a team.
Client service level agreements(SLA’s)
Provide customer with complete and accurate information in a timely and
professional manner. As outlined in the customer quality assurance Guidelines.
Update customer information as necessary and provide documentation to support
action taken for customer inquiry resolution
� Provide assistance and support for other staff within team.
Desired Candidate Profile:
A graduate from a recognized
university in any stream or 12+3 years total education (Preferably
from the commerce background).
OR
12 years of education with at least 1 year of documented work experience post
last qualification. Preferably, 12 months experience in a customer service role
or a call centre.
OR
10 years of school education + 3 years diploma or partial completion of college
graduation / BMS with around 1 year of documented work experience post last
qualification
And
Typing speed up to 30 wpm with 95% accuracy
Company Profile:
CFC India (CFCI) Services is a subsidiary of Banc of Ameica Corporation and
provides high quality and specialized business, financial and analytical
processing and IT services to Countrywide in the mortgage and related financial
services industry. Established in 2004,the company has a workforce of over 4700
employees.
Company Name: CFC India Services Pvt. Ltd.
Executive Name: Kushal
Address: CFC India Services Pvt. Ltd.
Telephone: 91-040-66922676
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