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iGATE Global Solutions is the first fully integrated technology and operations firm with a global services model. iGATE Global enables clients to optimize their business through a combination of process investment strategies, technology leverage and business process outsourcing and provisioning. Services include consulting, enterprise data management and data warehousing, business intelligence and analytics, design, development, system integration, package evaluation and implementation, re-engineering and maintenance. iGATE Global also takes on the responsibility for optimizing and running business processes for clients.The Company has been assessed at SEI-CMM Level 5, follows Six Sigma methodologies and is BS7799 & COBIT certified, ensuring the highest levels of quality and data security.Headquartered in Bangalore, India, iGATE Global is present in 12 countries and maintains development centers in the US, UK, Canada, China, Malaysia, and India. The Company is a subsidiary of iGATE Corporation (NASDAQ: IGTE), a US-headquartered firm founded in 1986. iGATE is registered as a minority-owned business enterprise and is an equal opportunity employer that actively encourages diversity.For more information, please visit http://www.igate.com
Designation:
Systems Engineer / Senior Systems Engineer
Job Description:
• Mastery skill level in MS Office, Windows OS, Internet explorer, Lotus Notes / Outlook
• Good understanding of Ticketing and Remote connect tools
• Awareness of PC Hardware Environment, Printers, UNIX
• Ability to work effectively as a team member
• Ability to handle continuous calls
• Pleasant, professional and courteous personality
• Excellent verbal and written communication skills
• Ability to diffuse volatile situations when distressed or irate customers call for support
• Use initiative to find ways of solving incidents. Clear and logical thought processes are required to identify causes of an incident
• Able to listen to a caller explain the incident, determine the probable cause and logically take the caller through a step-by-step problem determination procedure, using telephone support
• Able to categorize an incident correctly for call tracking and logging purposes
Desired Profile:
Experience: Min. 6+ months of experience (Relevant voice based experience)
Pre-requisites:
· Qualification: Full-time Diploma Holders (only technical streams) & Graduates (E.g.: BE/BTech, BSc(Computer Science), BCA, MCA) with 50% & above through out in the academics
· Experience: 6+ months – 4 years (Experience in voice-based technical support environment)
· Good English speaking skills is a MUST
· MUST be willing to work in shifts 24/7
· MUST sign an employment agreement
Experience: 0 - 2 Years
Industry Type: IT-Software/ Software Services
Functional Area: System Programming
Education: UG - B.Sc - Computers,B.Tech/B.E.,BCA
PG - MCA - Computers
Location: Bengaluru/Bangalore
Keyword: tech support , technical support , lotus notes , trouble shooting , unix , hardware
Contact: iGATE Global Solutions
Telephone: Experience: Min. 6+ months of experience (Relevant voice based experience)
Pre-requisites:
· Qualification: Full-time Diploma Holders (only technical streams) & Graduates (E.g.: BE/BTech, BSc(Computer Science), BCA, MCA) with 50% & above through out in the academics
· Experience: 6+ months – 4 years (Experience in voice-based technical support environment)
· Good English speaking skills is a MUST
· MUST be willing to work in shifts 24/7
· MUST sign an employment agreement
Website: http://www.igate.com
Reference: Systems Engineer / Senior Systems Engineer
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