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Infiniti Retail, a 100-per cent subsidiary of Tata Sons, owns and runs
Croma � an upcoming, countrywide chain of multi-brand consumer
electronics and durables, in technical and sourcing collaboration with
Australian retail major Woolworths.
Areas of business
Infiniti
operates in the evolving consumer electronics retail market in India.
Its electronics mega store Croma offers the country's widest range of
products across multiple categories and brands. Offering consumers
choices in home entertainment, small appliances, white goods,
computers, communication, music, imaging and gaming software, Croma is
set to expand all over the country with at least 100 stores by 2011.
With
a philosophy of 'We help you buy', Croma aims at providing worldclass
services on a consistent basis through a team of highly qualified and
trained staff, and the best products range in India to choose from at
great prices.
Designation Customer Service Assosiate-Hydrabad
Job Description
�Operate
a computerized point of sale cash register and inventory management
system: including the accurate entering of sales information: receiving
payment for products: processing credit card transactions; making
correct change; processing refunds, exchanges and voids; and issuing
gift certificates and credit slips. Reconcile daily sales and prepare
deposits and end of day reports for management.
� Actively engage
customers in conversation and actively assist in the understanding,
demonstration, description and selection of merchandise.
� Utilize a
working knowledge of all retail merchandise including price, any
special product considerations, stock location in store and in the back
stockroom.
� Accurately perform all merchandise receipt processing,
including processing in the POS system; merchandise inspection,
tagging, stocking and display. Communicate all damages and wrong
shipments to store management. Return or apply for credit as indicated
by Lead Sales Associate or Retail Director.
� Complete a daily
restocking form, pull merchandise from stockroom, and stock and display
in store per merchandising instructions.
� Actively maintain the
store appearance including keeping merchandise neatly organized and
attractively displayed, dust and clean shelves regularly, fold t-shirts
and arrange merchandise to maintain the highest level of visual
presentation.
� Answer all incoming calls with a professional greeting and transfer calls to the proper museum department.
�
Accurately execute any merchandise returns directed by Lead Sales
Associate/Retail Director. Pull stock, pack and ship for returns.
� Accurately maintain weekly/monthly interdepartmental merchandise transfers and charges log.
�
Actively execute the daily operational and day to day goals and
priorities assigned by lead Sales Associate and Retail Director.
�
Accurately execute retail special orders (in house, phone and web)
including accurate sales information to customer (cost, tax, shipping
fees), order fulfillment, payment and shipping
� .Maintain stockroom merchandise organization and cleanliness.� Assist with annual physical inventory.
�
Assist with special projects as needed. Provide other departmental
assistance as needed. Attend occasional departmental meetings
after-hours and participate in training opportunities.
Desired Profile
�
Minimum six months experience in a retail and/or customer service
environment with a working knowledge of cashiering and receipt
processing.
Experience 0 - 2 Years
Education
UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Location Hyderabad / Secunderabad
Keywords sales
Contact
Deepthi Unnikrishnan
Infiniti Retail Ltd
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