INITIAL SUPPORT SERVICES - TECHNOLOGY

Deloitte & Touche, one of the nation's leading professional services firms, provides assurance and advisory, tax, and management consulting services through nearly 30,000 people in more than 100 U.S. cities.
The firm is dedicated to helping our clients and our people excel. Known as an employer of choice for innovative human resources programs, Deloitte & Touche has been recognized as one of the '100 Best Companies to Work For in America' by Fortune agazine for six consecutive years. Deloitte & Touche is part of Deloitte Touche Tohmatsu, one of the world's leading professional services,
with more than 92,000 people in over 135 countries
To assist Deloitte employees with technology problems over the phone in a timely manner so that they can perform their job and be productive for the firm. It might involve either direct resolution of the problem or escalation to another team
as the case may be. Our customers have a high expectation that you will be able to resolve their issue on the call, but they recognize that there are some issues that can only be resolved by teams outside the Call Center.
Our customers are very computer literate, and accuracy of information is a high priority.

Preferred Skills

1.Knowledge About Windows XP,Vista

2.Knowledge about Office/Outlook 2003 , 2007

3.Internet Troubleshooting , LAN , WAN , Wireless Troubleshooting

4.Hardware Trouble shooting of Desktop , Laptops , Printers

5.Troubleshooting of PDA , Aircards

Shift timings:
24*7 environment
Experience:
1 yrs to 3 yrs