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BPO Jobs for Freshers at Mphasis
About us
It's about what excites you most..
The passion for innovation?
The thrill of measuring up to the big challenge?
The fascination for an upbeat career growth?
Here is the opportunity
MphasiS is an EDS company that drives talent in creating a global footprint.
Talent, passion and the will to excel is the winning combination we seek in
delivering world-standard services through technology know-how,
domain
and process expertise.
MphasiS and EDS come together as one big company to provide integrated solutions
involving Infrastructure Technology,
Applications &
Business
Process
Outsourcing capabilities. From
Manufacturing, Financial services, Healthcare, Communications, Energy,
Transportation, Consumer and Retail industries to Governments around the world,
our client list features global players. We have over 130,000 employees spread
over 64 offices across the globe helping clients increase their competitiveness
We work on a wide range of
technologies that include Dot Net,
Mainframes,
AS/400, Java /
J2EE,
Testing, Oracle D2K / PLSQL, Pro*C / C, C++ /
Unix,
BA, ERP / SAP / PEOPLESOFT, DBA, Datawarehousing / COGNOS, BUSINESS OBJECTS /
DATASTAGE / MICROSTRATEGY, Web Methods, EAI / Seebeyond / Siebel / Tibco, Open
Systems,
etc.
A career with MphasiS-EDS means:
Making the most of your special abilities as you contribute, succeed and grow
with a dynamic company.
All-round skill enhancement and continuous learning.
Skill and knowledge enhancement on the job.
Transparent Work Environment
At MphasiS, an EDS company, we are committed to creating an environment where
every employee feels valued and respected.
Designation:
Executive/Sr Executive - Training
Job Description:
The individual will be involved in
delivery of training along the
provided process and soft skills curriculum. He/She would be responsible for the
overall performance of the training batch on their SLA�s and customer
satisfaction scores post training. The trainer would also be responsible for
refresher training delivery to existing agents on the operations floor.. He/She
would be responsible for working closely with the internal call quality and the
process operations teams to identify agents with knowledge and skills gaps.
He/She will be involved in creating an end to end training intervention in terms
of analyzing the training need, delivering the same as well as mapping and
tracking the impact and effectiveness of training.They would also need to do Pre
and post training analysis and mapping the impact of the training intervention
provided by them. Additionally, the trainers would be expected to take calls,
and calibrate on calls with clients , and internal quality teams when not in
training to stay current and updated on their process knowledge and skills.
This Position reports to the Unit Manager Training
Desired Profile:
Excellent written and verbal communication skills
Strong people
management and group handling skills
Facilitation skills
Good Technical/PC Skills
Analytical skills
Experience: 0 - 1 Years
Industry Type: BPO/ITES /CRM/Transcription
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Education: UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Location: Vadodara/Baroda
Contact: Meenakshi Jaryal
MPhasis Limited an EDS company
Website:
https://www.mphasis.com
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