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Orange Business Services is effectively leading the worldwide movement towards converged
communications with strong expertise in fixed & mobile, voice & data, VPN and managed
services across 220 countries.
Orange
Business Services represents the business communications solutions and
services provided by the France Telecom Group, previously brought to
you under the France Telecom, Orange, Equant, Etrali, Almerys, EGT,
Expertel Consulting, France Teleco Intelmatique, SETIB and Solicia
brands.
29, 000 people in 166 countries & we serve 3750
multinational companies including two-thirds of the worldwide largest
organisations.
Our network extends to over 220 countries &
territories including 1400 points of presence (POP's) covering 890
cities & towns. This includes emerging markets: our network reaches
14 Russian & 19 Chinese cities.
We own and manage the world's largest IP VPN, which serves 1450 MNC's with a total of 213,000 user connections
We were ranked Best Global IP VPN provider for all-round service by Telemark in April 2005
Designation:
Change Desk Agent
Job Description:
Key Tasks and Responsibilities:
'Receives RFC (Request for change) from the customer in a predefined format.
'Checks whether the change request qualifies according to the Change catalog or not.
'Does complete data validation for each change request.
'If information is missing / incorrect, then revert to the customer asking for more information.
'Classifies the change request according to its service Impact.
'Liaises with diffe'rent entities to get the change released in agreed lead time or on Requested Date.
'Provide updates as needed to the customer in order to meet performance objectives
'Remains the SPOC for the customer till change request is released.
'Sends the successful report and closure report to customer and closes the case.
Desired Profile:
Key Tasks and Responsibilities:
'Receives RFC (Request for change) from the customer in a predefined format.
'Checks whether the change request qualifies according to the Change catalog or not.
'Does complete data validation for each change request.
'If information is missing / incorrect, then revert to the customer asking for more information.
'Classifies the change request according to its service Impact.
'Liaises with diffe'rent entities to get the change released in agreed lead time or on Requested Date.
'Provide updates as needed to the customer in order to meet performance objectives
'Remains the SPOC for the customer till change request is released.
'Sends the successful report and closure report to customer and closes the case.
Experience: 0 - 2 Years
Industry Type: Telcom/ISP
Functional Area: IT-Support, Telecom, Hardware
Education: UG - B.Sc - Any Specialization, Computers;BCA - Computers
PG - Other
Location: Delhi/NCR
Keyword: Customer Service
Contact:
Amrit Kaur
Tower-B, 8th Floor
DLF Infinity Tower
Phase - 2, Cyber City, Sector - 25
Gurgaon - HARYANA ,INDIA 122002
Telephone: 91-0124-0
Website: http://www.orange-business.com
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