Progressive Infotech (Progressive) is a leading independent provider of IT Infrastructure Services encompassing Integration and Management of IT Infrastructure, through its robust world class delivery processes to varied corporations of high repute. Progressive has established its expertise in IT Infrastructure management by efficiently running the Infrastructure setups of several large Indian enterprises. With an Integrated Quality Management system that comprises ISO 9001:2000, ISO 20000 (previously BS15000) as well as ISO 27001 (previously BS 7799) standards, Progressive has redefined the way IT Infrastructure management is being practiced across the globe. The company's wide array of services focus on helping enterprises chalk out the best IT Infrastructure strategies, ensuring minimized downtime, reducing total cost of ownership and delivering excellent customer service.

Designation WALK-INS FOR SERVICE DELIVERY EXECUTIVES/IT HELP DESK(FRESHERS)-NOIDA

Job Description

The selected candidate will be required to attend and respond to customers' calls relating to their problems and queries. He/ She will need to co-ordinate with the Project Team and Engineers to get the problem resolved to the satisfaction of the customer.

He / She will be an important member of our Service Delivery Team responsible for IT Service delivery at our large customer sites. The Key Results areas will be Customer satisfaction, call closure norms like Response time / Resolution time etc.

Desired Profile

The ideal candidate should possess the following qualities

Graduate
Excellent Communication Skills
Co-Ordination Skills
Presentability
Relationship Building
Customer Senstivity
Ms Office Skills

Experience:0 - 1 Years

Industry Type

IT-Hardware & Networking

Functional Area

ITES/BPO/KPO, Customer Service, Ops.

Education

UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization

Compensation: WALK-INS FOR IT HELPDESK EXECUTIVE

Location

Delhi/NCR

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