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Reliance Industries Ltd (RIL) is India's largest private sector company
on all major financial parameters with turnover of Rs.1,18,354 crore
(US$ 27.24 billion),cash profit of Rs.17,678 crore (US$4.07
billion),net profit of Rs.11,943 crore(US$ 2.75 billion) and total
assets of Rs.1,17,353 crore (US$27 billion).RIL is the first and only
private sector company from India to feature in the 2005 Fortune 2005
Global 500 list of World's Largest Corporations' and ranks amongst the
world's Top 200 companies in terms of profits. The Group's activities
encompasses Businesses like Exploration and Production (E&P) of Oil
and Gas, Refining and Marketing, Petrochemicals (Polyester, Polymers,
and Intermediates),Textiles, Retailing, Financial services and
Insurance initiatives. The Company has 15 Manufacturing locations in
the Country. The Group exports its products to more than 100 countries
the world over.
Designation:
Membership Service Representative (MSR)
Job Description:
Job Purpose: Meet customers at the store to advise and enroll them into
the membership program as well as provide basic information on other
MFT products and services. Be the focal point for receiving and
servicing specific customer requests either on their own or by
forwarding the same for resolution to other units as applicable. Update
basic operational records and MIS as applicable. Job Description:
Enroll members, generate leads for MFT products as applicable and
conversion of members to plastic cards Responsible for enrollment of
walk-in customers at store and providing basic information on MFT
products and services. Supporting Store promotions and issuance of
redemption vouchers and other gifts and promotional items as
applicable. Ensuring all stated operational procedures are accurately
completed for all activities . Responsible for upkeep of marketing
& sales collaterals and other inventory relating to MFT products
Update of select operations records as per procedures and Issuance of
MIS reports Collaborate and work with other associates and units within
the store to ensure consistency in delivery Receive customer requests
relating to MFT and non MFT products/services and forwarding the same
for resolution as applicable to the relevant units. Track the same for
completion
Desired Profile:
Competencies:Strong
process and Customer service OrientationExcellent communication and
Persuasion skillsLanguage?? ?English?and Regional LaungageProficient in
computer literacyEye for detail and data entry skillsEducational
Qualification?? Graduate OR Post Graduates
Experience0?to 5 years of relevant experience, preferably in financial services OR Customer Service and or retail
??
Experience: 0 - 5 Years
Industry Type: Retailing
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Education: UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Location: Membership Service Representative (MSR)
Keyword:
Customer Care , Call Centre , Tele Caller , CSA , CCE , SR.CCE , Sales
, Service , Customer Service , Membership , Public Relation , PRO ,
Guest Relation , Call
Contact:
Team SMS- Ranchi
Email : [email protected]
Website: http://www.ril.com
Reference: MSR-Jharkhand
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