Responsible for maintaining service uptime by interaction with cross-functions in the zone

Responsible for fault resolution within committed SLA

Achieve MACD implementation within committed SLA

Responsible for the communication of System upgrades and Planned Events to Customers

Responsible for coordination with O&M to minimize impact of Planned Events on Customers

Escalation of recurring performance issues to FCS Head (or ICOU Head)

Responsible for generating periodic MIS on Uptime & SLA

• Candidate should be Diploma in Electronics & Communications.
• Should have experience of atleast 1 year in telecom industry.
• Should have good communication skills.
• Should be capable of handling the job responsibility.