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Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Job Description:
Roles and Responsibilities: Provide prompt and quick resolutions to customer
quires.
Skill & Job Requirements: Working knowledge of PCs e.g. MS Office with
reasonable keyboard skills Knowledge of
Desktops, Generic understanding of
customer
service Excellent spoken English and reasonably good written
communication skills Excellent listening skills Team player Reasonable
analytical skills
Desired Candidate Profile:
Experience: 0-3 Years
Skills: Responsible for customer service,Turnaround within set time
frames,Minimize customer dissonance, Optimize charge out and cost per
transaction.
Monitor customer satisfaction levels and participate in developing
improvement plans. Implementation of new negotiated facilities services and
programmes. Ensure accurate
documentation of customer profiles. Handle written customer
correspondence on behalf of operations. Communicate with operations staff on
client issues, policy change etc. Maintain customer and vendor databases.
Area of expertise: Operations
Company Profile:
Wipro BPO has been a critical partner to all its customers in achieving their
business goals. Wipro BPO services customers in various industries including
Banking & Capital Markets, Insurance, Travel & Hospitality, Hi-Tech
Manufacturing, Telecom & Healthcare sectors. With over 19,000 people, operating
out of 9 different locations (India and Eastern Europe). Wipro BPO also has deep
expertise in delivering process specific solutions in areas like Finance &
Accounting, Procurement, HR Services, Loyalty Services and Knowledge Services.
Contact Details
Company Name: Wipro BPO Solutions Ltd ( PUNE )
Website: http://www.careers.wipro.com/bpo
Executive Name: Vaibhav Arora
Address: Wipro BPO Solutions Ltd
FC ANNEX,LANE OPPOSITE TO FERUSSON COLLEGE
NEXT TO TATA MOTORS FINANCE BLDG , FC RD PUNE
SHIVAJI NAGAR
Pune - Maharashtra ,INDIA 411005
Telephone: 020-020-02032317530,02032317535
Reference ID: Attractive on the SPOT BPO OFFERS
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