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Functional Area: ITES/BPO/KPO, Ops.
Job Description:
Roles and Responsibilities: Provide prompt and quick resolutions to customer
quires.
Skill & Job Requirements: Working knowledge of PCs e.g. MS Office with
reasonable keyboard skills Knowledge of Desktop Generic understanding of
customer service Excellent spoken English and reasonably good written
communication skills Excellent listening skills Team player Reasonable
analytical skills
Desired Candidate Profile:
Experience: 0-3 Years
Skills: Responsible for customer service,Turnaround within set time
frames,Minimize customer dissonance, Optimize charge out and cost per
transaction. Monitor customer satisfaction levels and participate in developing
improvement plans. Implementation of new negotiated facilities services and
programmes. Ensure accurate documentation of customer profiles. Handle written
customer correspondence on behalf of operations. Communicate with operations
staff on client issues, policy change etc. Maintain customer and vendor
databases.
Area of expertise: Operations
Company Profile:
Wipro BPO has been a critical partner to all its customers in achieving their
business goals. Wipro BPO services customers in various industries including
Banking & Capital Markets, Insurance, Travel & Hospitality, Hi-Tech
Manufacturing, Telecom & Healthcare sectors. With over 19,000 people, operating
out of 9 different locations (India and Eastern Europe). Wipro BPO also has deep
expertise in delivering process specific solutions in areas like Finance &
Accounting, Procurement, HR Services, Loyalty Services and Knowledge Services.
Contact Details
Company Name: Wipro BPO Solutions Ltd ( PUNE )
website : http://www.careers.wipro.com/bpo
Executive Name: Vaibhav Arora
Address: Wipro BPO Solutions Ltd
FC ANNEX,LANE OPPOSITE TO FERUSSON COLLEGE
NEXT TO TATA MOTORS FINANCE BLDG , FC RD PUNE
SHIVAJI NAGAR
Pune - Maharashtra ,INDIA 411005
Telephone: 020-020-02032317530,02032317535
Keywords: call centre, international BPO, voice process tech , non tech
voice, night shifts, tele calling, call centre executives, agents,
Reference ID: Attractive on the SPOT BPO OFFERS
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