Allsec Company Profile

Allsec commenced operations as a voice BPO Company with its first overseas Client - an Information services provider based out of the United States - and has not looked back ever since. Immediately thereafter, a US sub-prime credit card issuer started utilizing Allsec's offshore services for customer acquisition. This relationship has now assumed strategic proportions with Allsec now handling the complete life cycle management suite for the client, starting with acquisitions, moving on to customer retention and support and looping back with collections and recovery. Allsec Technologies Ltd (NSE/BSE—ALLSEC) is a company that nurtures growth, innovation and progress with vibrant employees who are delighted to help drive customer and client satisfaction. We understand that the customer’s success is our success and our growth depends on delivering consistent and reliable world class services. Our services span multiple disciplines across industries such as Financial Services, Telecom, Retail, Health Care, Technology, Automotive and Gaming. Voice Services: Sales, Customer Service, Customer Care, Help Desk, Technical Support, Credit and Collections, CSAT, Data build, Market Research, and Surveys Nonvoice Services: Call Quality Monitoring, e-mail⁄chat support, Web development and IM support Back Office: Payroll and Benefits Administration, Claims Reimbursement, Accounts Payables and Receivables support, email support, data entry, white mail support, and web based support Allsec’s offshore delivery strength is built on a robust, flexible and scalable IT-enabled platform and well-honed processes. Our ability to understand the client’s service delivery requirement and provide a customized solution is our forte. We establish reliable and realistic service levels and quality metrics from the beginning of the engagement. Allsec realizes its responsibilities to its stakeholders, which includes the Carlyle Group, a multibillion dollar enterprise, Blue Chip Clients, World Class Employees, Shareholders, and the Society at large. Strategically created checks and balances seek to deliver uncompromising accountability to these stockholders from every quarter in the organization.