Advertisements
With the Philippines and China emerging as new outsourcing destinations, the overall growth rate of the BPO sector in India has slowed down over the last couple of years. But the heartening news is that growth opportunities abound in the high-end BPO segment. This clearly shows India is no more being perceived as just a cost effective destination. Client expectations have risen and they are looking for end-to-end services where India is beginning to make inroads. This was the message from the speakers of the IT and BPO industry who were present at the Indiatimes Mindscape BPO Conclave '06.
Atul Kunwar, CEO, Transworks, the BPO arm of Aditya Birla Group said that the business model in the sector is changing. "The focus is no more on dollar per seat, but domain expertise like analysis", he said.
