The transportation industry is one of the
major industry of the world. The scope, goal and objectives of
transportation industry have changed with the increasing demand of
intermodal services.
Its global nature, diversity, and interdependent activities force it to
rely heavily on the effective use of IT and communications. Information
technology is transforming the day to day functioning of the industry.
More and more transportation companies are moving towards call centers
for safety, efficiency and profitability.
Several BPO offer services to the following segments of
the transportation industry : Railroads and truck companies : Services in this
sector includes :
Passenger ticketing & reservation
Timetable maintenance
Yard management
Tracking and monitoring
Real time applications.
Inventory application
Airlines : Services in this sector includes :
E-Booking engine
Corporate / Business Travel solution
Customer Loyalty solution
Self-service Check-in kiosks
Customer Analytics
Customer Alert solutions
Reservation Call Center
Q Processing
HR Processing
Work flow management
Document management
Contract management
Logistics and courier: Services in this sector
includes:
Mobile communications
Automatic equipment identification and RFID
Global positioning systems and Geographic information systems
(GIS)
Electronic data interchange, XML, ebXML
Sophisticated bar-coding
Electronic funds transfer
Voice recognition
Tracking and Monitoring
Distributive and client-server technologies
.Net and MS Technology
Shipping and ports: Services in this sector
includes:
Port management applications
Tracking and Monitoring
Liner Business applications
Billing related applications
Routing & Scheduling
Enterprise Applications Services and Integration
Cargo Security
Key Customer Benefits of Outsourcing Transportation
Employee transportation managed online
Employee Shift information is available online
Optimization of transportation costs
Expanded pool of employees
Higher attendance and less attrition
Greater service compliance through better attendance
