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The national Small Business Support Line provides small business owners with a single point of contact to access information and referral services to improve their business sustainability and help better manage their business.
Our team of agents all have extensive experience in the small business sector. There is a diversity of knowledge among the agents including business start up information, banking, finance, accounting and marketing, advertising, small business counselling and information technology.
The Support Line links into existing small business support mechanisms including:
- Business licensing information and referrals
- Business Enterprise Centres
- State and Territory government small business programs and services.
The Small Business Support Line also has a 'Live Chat' service. This initiative is an additional service to the existing customer channels of the Support line�s telephone and email services. It allows customers to chat online to a Support Line agent in �real-time� via the business.gov.au website.
Live Chat
The �live chat� service is designed to target small business owners who are tech savvy and/or are not confident with their spoken English or who want to be impartial when speaking about unfamiliar topics. It also gives small business owners who are hearing impaired an additional medium to access small business information.
The Small Business Support Line also incorporates the Small Business Credit Complaints Clearing House. The clearing house provides an avenue for small businesses to direct their issues about access to and the cost of bank finance. If you have a Small Business Credit complaint, you can submit your complaint online.
The Support Line will be closed on Australian National Public Holidays.
The Small Business Support Line caters for the needs of small business owners who may be visually impaired or require an interpreter through the Translating and Interpreting Services. It also provides access to those callers who have a hearing or speech impairment through the National Relay Service.
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