L-Cube Innovative Solutions, a privately held company with about 100 employees in USA and India, began operations in 1992 with a mission to revolutionize information retrieval in the equipment service industry. L-Cube is positioned to leverage its core skills in advanced product development and large-scale back-office operation to serve the ever-growing needs of e-commerce solutions market. The fundamental mission of L-Cube is to provide customers with cost-effective, advanced, easy-to-use, IT solutions and professional services that help them gain competitive advantage in the marketplace, achieve operational cost reductions and efficiencies, and improve revenue and customer satisfaction. Its first product ESM (Electronic Service Manual), pioneered information delivery systems that combined the hyperlink and "loose-leaf" electronic concept at a time when World Wide Web was non-existent. L-Cube quickly developed strategic relationships with market leaders such as IBM, Toshiba etc, who recognized it as a state-of-the-art system in their Semiconductor Manufacturing facilities. IBM, Dominion Semiconductor, and Motorola have cited ESM 2000 in their Procurement Specification as a recommended vendor for meeting their Electronic documentation requirements. In the mid-90s L-Cube identified a need to improve corporate profitability through service management solutions that bridged the gap between back office environments and the field. The company then dedicated itself to providing service management solutions that allow companies with large field work forces to save time and money by improving the quality of data, enhancing customer service and by increasing the field force's productivity and efficiency. In the late 1990's, businesses began placing an enterprise focus on improving customer service and relationships. L-Cube seized the opportunity to leverage its deep knowledge of service processes and reengineered its product into an enterprise-scalable solution based on Internet technologies. L-Cube's SIMS is an enterprise software for managing support chain operations, and is being currently deployed in various high technology equipment service companies. SIMS can be customized to meet the specific need of the client both in architecture and functionality. Today, L-Cube offers a complete solution for managing Support Chain operations from Customer Relations, through managing field service operations, to sales and marketing.