Serco is a leading service provider in the international and domestic BPO markets in India. Serco BPO (formerly Infovision) delivers voice-based solutions, database management and back office support services for Indian and international customers. The key service areas include customer interaction centres, direct marketing, loyalty and fulfillment programmes, software solutions for CRM and consultancy services. Serco is an international service company which helps commercial organisations, governments and agencies improve their services and achieve their strategic goals.