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Home » List of Job Roles » Associate/Sr. Associate -(Technical)


All Information about the Role of Associate/Sr. Associate -(Technical)

Associate/Sr. Associate -(Technical) Work is to Responsible for ensuring timely process through which problems are controlled. This includes problem recognition, research, isolation, resolution, and follow-up steps. The Help Desk agent is able to resolve problems immediately, typically using the Knowledge Base and other Helpdesk tools. The Help Desk agent may provide guidance/training for less experienced personnel.

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