Head/VP/GM-Quality taking care of Retention ( Pre+ Post)/ Vol & Invol.Reduction of NET Churn % from Institutional HUB High ARPU and high AON win back Involuntary churn win back Voluntary churn win back Retention at OG bar level for all customers entering dunning queue including High ARPU and High AON Coordination with Collection agencies to ensure reactivations CAR scores V Customer Assessment on Resolution of Churn escalations
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