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IT/Technical content Developer work is
Define / Improve processes compliant to ISO 20000
Establish and enforce processes and measurements
Review Monthly reports prepared by the QA
Plan and conduct Management review meeting (MRM) at the BU on a periodic basis
Provide process consultancy to QA and BU
Plan for Process training, along with the QA & training coordinator as per the requirements of the BU
Monitor the Improvement initiatives along with the QA
Guide in Quality presentations and customer proposal
Ensure proper hand-over takes place in case of replacement of QA
Ensure compliance to existing and new standards and certifications
Identify Process improvement initiatives at BU level & cross-BU level.
Raise awareness & gain support from BU for quality adherence.
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