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Operations Mgr work is This role reports into the Line Manager, Markets Operations. This position manages and leads a team who support the complex, in depth one off structured sales & trading activities of the Markets business or leads a large team, and assumes responsibility for the timely and accurate processing, confirmation, and settlement and reconciliation activities within Markets Operations.
Major Responsibility Area:
Customers first
Focus on delivery of capabilities that improve the Customer service environment and business performance.
The ability to follow an issue through to completion ensuring all facets have been identified and thoroughly reviewed.
Leadership & Change Management
Displays leadership characteristics
Change management through a continuous improvement focus.
People Management
Provides direction for the individual and explains how individual roles are critical to overall team performance.
Ensures individuals are focused on achieving team goals and takes action when performance standards are not being met.
Continuous Improvement
Identifies, adapts and reworks previously defined solutions or approaches which may be of use to ANZ.
Continually looks to adopt approaches or ideas used elsewhere to improve performance and then customise these to ensure a really good fit with ANZ.
Relationships and influencing outcomes
Enhance communication and collaboration across Markets Operations in order to realise intra-departmental efficiencies.
Thinks through the best way to present information and tailors approach accordingly
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