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QA/QC Exec Work is to Auditing and defining standards for Procedures
Defining, reviewing and giving feedback on employee performance and setting new targets
Identifying areas for automations and monitoring implementation
Monitoring all the activities and ensure implementation
Preparing, reviewing and publishing BPM
Defining & reviewing profiles of every roles
Preparing reports on monthly basis and providing detailed analysis
Providing service improvement programs and follow up to closure
Introduction of quality tools into the system and work on the same
Automation of reports using tools
Providing tweaking on the tools used based on best practices
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