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Technical Support role is responsible for providing timely and professional support to Control customers globally over the telephone or online. They will provide support to internal clients, such as
consultants and the sales team. In addition the role provides customer/product feedback via the Support Lead to the Customer Support Manager and R&D team or relevant Account Managers.Specifically this role is responsible for Providing telephone and online support to Global customer network within the scope of the Control product, on a shift rota basis.Providing a professional first contact telephone service to general incoming calls across the business.Provide a base level IT support to non technical personnel within the business.
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