IGATE GLOBAL SOLUTIONS LOOKING FOR FRESHER'S (2007 PASS OUT)

Hi,

We are recruiting freshers for IT helpdesk / Tech support � Voice based for our Bangalore office.

Pre-requisition:

Pre-requisition:

• Qualification: Any graduate/Diploma (BSc/BCA/BBA/BCom/BA/Diploma)� Full time education no BE/BTech/MCA.

• Excellent communication skills is mandatory

• Willingness to work in 24/7

• Willingness to sign 2 years bond
  .

Job Profile:

� Trouble Shooting in MS Office, Windows OS, Internet explorer, Lotus Notes / Outlook
� Good understanding of Ticketing and Remote connect tools
� Awareness of PC Hardware Environment, Printers, UNIX.
� Ability to work effectively as a team member
� Ability to handle continuous calls
� Pleasant, professional, and courteous personality
� Excellent verbal and written communication skills
� Ability to diffuse volatile situations when distressed or irate customers call for support
� Use initiative to find ways of solving incidents. Clear and logical thought processes are required to identify causes of an incident
� Able to listen to a caller explain the incident, determine the probable cause, and logically take the caller through a step-by-step problem determination procedure, using telephone support
� Able to categorize an incident correctly for call tracking and logging purposes

Thanks & Regards,

Deepali