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Education:UG - Graduation Not Required
PG - Any PG Course - Any Specialization,Post Graduation Not
Required
Industry Type:IT-Hardware & Networking
Functional Area:IT-Support, Telecom, Hardware
Job Description
Designation: Executive - Technical Support
Location: Mysore
Experience: Freshers
-2008 Batch passed out.
Education: BSC/Diploma (Regular)
No BE/B.TECH/MCA
Skills: Good Communication Skills, Willing to work on Technical Support
(Voice Base)
Added Advantage: Knowledge/Hands-on exposure on Hardware & Networking OS -
Windows, Linux, Novell
Desired Candidate Profile
Excellent Opportunity with Wipro Infotech for Executive - Technical Support
The details are mentioned below:
Designation: Executive - Technical Support
Location: Mysore
Experience:
Freshers
-2008 Batch passed out.
Education: BSC/Diploma (Regular)
Skills: Good Communication Skills, Willing to work on Technical Support
(Voice Base)
Added Advantage: Knowledge/Hands-on exposure on Hardware & Networking OS -
Windows, Linux, Novell
Roles and Responsibilities:
Will be responsible for handling calls that comes to IAS Technical Helpdesk.
Should be able to troubleshoot and give 1st level online solution over the
tollfree and register 100% of t he calls with proper information captured,
classify as defined in SOP by capturing the relevant technical information,
adhering to the QA norms set.
Should be able to handle 1st level escalation calls from end users, write
business friendly emails, Should be a excellent team player and should
posses excellent customer orientation skills.
Soft Skills :
Customer service skills, Basic Telephone Etiquette, Customer Orientation,
Communication skills (email & voice), Listening skills, Able to answer
customer queries politely and effectively. 100% Process knowledge and
adherence.
System knowledge:
Knowledge/Hands-on exposure on Hardware & Networking OS - Windows, Linux,
Novell. Familiar with technical terminologies of standard applications and
software�s.
If you are interested please send me your updated profile with the following
information:
DOB:
Qualification/Percentage/year of passing/University:
Willing to relocate:
Warm Regards
Sreelatha Natesan
[email protected]
Wipro Infotech
Note: If you find that this requirement is not suitable for your profile,
kindly forward the same to your friends or Colleagues who would be matching
with the required skills.
Company Profile
Wipro Infotech is the IT Services, Solutions & Products division of the
Wipro Limited. For the year ended March 31, 2008, Wipro Infotech recorded
Revenues of Rs 37.46 billion, representing a growth of 51% YoY. PBIT grew by
46% YoY to Rs 3.12 billion. Services business contributed 33 % to total
Revenues and grew by 47% YoY.With over two decades of experience, Wipro has
stamped its presence on the Indian market and leads the Indian IT industry.
Headquartered at Bangalore, our business spans India, Asia Pacific and the
Middle East. By collaborating with Wipro, organizations garner the power of
tried and tested frameworks, strong domain knowledge, a large pool of
certified technology specialists and best of breed alliances. We bring to
market tailor-made, industry specific solutions that help meet your business
challenges while increasing operational efficiency. We have leveraged our
two-decade old expertise and experience in meeting the IT needs of
enterprises that enables us to offer comprehensive IT solutions that
encompass best-of-breed products, best-practice IT services and
best-in-class enterprise solutions. We help architect, implement and manage
the entire IT lifecycle of our customers through a complete portfolio of IT
Services. Our services are backed by over two decades of experience handling
complex integration projects in India and abroad. Multi-platform expertise,
extensive reach and tested delivery mechanisms help us deliver reliable,
high-quality, cost-effective IT services. Our IT services are crowned by
in-depth Consulting Skills that are reinforced by a keen understanding of
the key role that technology plays in enabling business. The Consulting
portfolio includes Strategic Consulting Services, IT Governance &
Optimization Consulting, Process Consulting, Business Continuity and Risk
management Consulting.At Wipro, we offer you a work environment that
quenches your thirst for knowledge while helping you nurture your career
ambitions. You get to traverse a path that is strewn with values,
performance, learning, innovation, quality, camaraderie, career growth - all
those facets of work life that you cherish the most.Please visit
www.wipro.co.in for more details on the company
Contact Details
Company Name:Wipro Infotech
Executive Name:Sreelatha Natesan
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