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Posted : Friday, July 4, 2008
Curtains went up on the Black Book of Outsourcing list. The survey of
global service users aims to identify the 50 best-managed global
outsourcing vendors through surveying client experience and assessing
industry developments.
The 2008 issue of the annual list released by US-based Brown-Wilson
Group once again proved the fact that change is the only constant in
the dynamic outsourcing industry.
The 2008 list saw last year's leaders Infosys, Hexaware, EXL Service
and ICICI Firstsource failing to feature in the Top 50 this year due to
low client approval ratings, a fact which clearly shows that Indian
BPOs need to work on their delivery levels. IBM Global also lost its
position this year. Firstsource (formerly ICICI), a four-year top
ranked performer fell the most of any BPO to 1550 of 1690.
The top 50 list this year comprises six Indian companies Wipro, Satyam,
TCS, HCL, NIIT and Patni. Interestingly, the survey shows that
outsourcing is no longer seen as a refuge of the financially weak or
technically-deficient enterprise, nor is it a stick to threaten US
workers. It is increasingly being accepted as a strategic tool. As the
outsourcing Juggeranaut rolls on, we bring to you the top 10 best BPO
vendors globally.
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