Team Leader -(NonTechnical) Work is to Should be Capable of Driving a Team of 60 people on day to day activity Scedule to ensure that Specified Targets are Met
Generating Reports & MIS perferered
Monitoring calls & Conducting Feed Back Sessions
Mentoring Team Members on Product Knowledge & Call Handling Skills
Well Versed to Control on attrition Rate and absentism
Ensure that Timely Generation of Reports and activity Schedule
Exp in Customer Support,
Should be flexible working in night shifts