Voice & Accent Trainer Work is to Has to have excellent communication skills and a good understanding of Accent neutralization techniques and practices which they will use to coach agents.
The Trainer will have to train new hire agents on four aspects of communication based on customer profile. The four aspects are
Grammar
Accent
Customer service skills
Cultural Sensitization(Based on Geography)
Voice & Accent Trainer Work is to Has to have excellent communication skills and a good understanding of Accent neutralization techniques and practices which they will use to coach agents.
The Trainer will have to train new hire agents on four aspects of communication based on customer profile. The four aspects are
Grammar
Accent
Customer service skills
Cultural Sensitization(Based on Geography)
