Call Center may be divided into various types
according to their functions and areas of operation. Most commonly call
centers are divided into inbound call center and outbound call center.
In an inbound call center, agents receive calls from customers who need
to obtain information or report a mal function. In an outbound call
center, agents initiate a call to a customer mostly to sell a product or
a service. Please click on the links to find out more on Call Center
Types.
